Privacy Policy
Effective Date: 12-Nov-2025
This Privacy Policy explains how Skin Société (“we”, “our”, “us”) collects, uses, discloses and protects your personal information when you visit our website https://skinsociete.com.au, make bookings, or purchase products or services at any of our clinic locations.
1. About Us
Skin Société operates professional skincare and aesthetic clinics across multiple Western Australia locations, including:
- Rockingham — (08) 6327 9001
- Ellenbrook — (08) 6192 1125
- Cottesloe — (08) 6327 9004
- Osborne Park — (08) 6327 9003
- Karrinyup — (08) 6327 9003
We are committed to protecting your privacy and handling your information responsibly and transparently.
2. Information We Collect
We may collect the following types of information from you:
2.1 Personal Information
- Name, date of birth, address, phone number, and email
- Appointment details and purchase history
- Payment information (processed securely via third-party providers)
- Any health or medical information you voluntarily provide to help us tailor treatments safely
2.2 Technical Information
- IP address, browser type, device identifiers
- Pages viewed, session duration, and interactions on our website
- Cookies or tracking technologies for analytics and marketing purposes
3. How We Collect Information
We collect information through:
- Online booking forms and service inquiries
- In-clinic forms or consultations
- Purchases made through our website or payment systems
- Email communications and subscription forms
- Cookies, analytics, and third-party tools such as Phorest (booking) and Stripe or other gateways (payment processing)
4. How We Use Your Information
We use your personal information to:
- Schedule and manage your appointments
- Deliver skincare and aesthetic services safely and effectively
- Process payments and issue invoices or receipts
- Communicate with you regarding bookings, reminders, and promotions
- Improve our website, services, and customer experience
- Comply with any legal or regulatory obligations
5. Marketing & Communications
We may contact you via email, SMS, or phone for appointment reminders, special offers, or updates relevant to your preferences.
You can opt out of marketing communications anytime by clicking “Unsubscribe” in emails or contacting us directly.
6. Disclosure of Information
We may share your information with:
- Phorest – for booking, scheduling, and client management
- Payment gateways (e.g., Stripe) – to process secure online payments
- Third-party IT and marketing providers – for website analytics or system maintenance
- Regulatory authorities or insurance providers – if required by law
All third-party providers are contractually obligated to protect your information and use it only for the purpose for which it was shared.
7. Health & Sensitive Information
If you provide health-related information (e.g., skin conditions, allergies, medications), we only use it to deliver safe and suitable treatments.
This information is handled with the highest level of confidentiality and stored securely in your client profile.
8. Cookies & Website Analytics
Our website uses cookies to enhance your browsing experience and collect anonymous data for analytics.
You can choose to disable cookies in your browser, but some parts of the website may not function properly if you do.
9. Data Storage & Security
We store your information securely using modern systems with encryption, restricted access, and password protection.
While we take all reasonable steps to protect your data, no internet transmission is completely secure.
You acknowledge that you use our services at your own risk.
10. Accessing & Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate details at any time.
Requests can be made by emailing [email protected].
We may need to verify your identity before granting access.
11. Retention of Data
We retain personal information for as long as necessary to provide services and comply with legal or professional obligations.
When no longer required, data is securely deleted or anonymised.
12. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies when visiting them.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” updated at the top.
14. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact:
Skin Société
📧 Email: [email protected]
📞 Phone: (08) 6327 9003
🌐 Website: https://skinsociete.com.au
Last Updated: 12-Nov-2025
