Who we are
Skin Societe Pty Ltd operates skin and cosmetic clinics in Cottesloe, Karrinyup, Rockingham, Ellenbrook and Mandurah, Western Australia. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. A business that provides a health service does not get the small-business exemption, so the Act applies to us in full. You can reach our privacy contact at hello@skinsociete.com.au.
What we collect
Contact details, date of birth, health information relevant to your treatment (medical history, medications, allergies, consultation notes and clinical photographs), payment information, and website usage data. Health information is sensitive information under the Act: we collect it only with your consent and only as much as we need to treat you safely.
How we use it
To provide consultations and treatments, manage bookings and memberships, communicate with you about your care, meet our legal and professional obligations, and, only with your consent, send you updates about our services. You can opt out of marketing at any time. If you choose not to give us your name, mobile and email we cannot hold an appointment for you.
Where your booking goes, including overseas
Our appointment book is Phorest, supplied by Phorest Ltd of Ireland and hosted on servers in the United States. When you book through this website your name, mobile number, email address and appointment details are sent to and stored on those servers. Reservation fees are processed by Phorest's payment provider. That is an overseas disclosure, and by booking you agree to it. We take reasonable steps to ensure it is handled in line with the Australian Privacy Principles, but we cannot control acts overseas to the same extent as we control our own.
Website analytics are provided by Vercel Inc. (United States). Analytics data is aggregated and does not include your clinical information.
If you join one of our email lists on this website, such as our Black Friday early-access list, your email address, the skin goal you choose and the clinic you pick are sent to Klaviyo, Inc. (United States), which sends our emails. We use them only to send you the emails you asked for and to tailor them to the goal you chose. Klaviyo does not run on our pages and does not record the pages you visit here; it receives only what you submit. You can unsubscribe from any email, and ask us to delete these details at any time.
We use the Meta advertising pixel so we can measure whether our advertising works. It records that a browser visited a page on this website and sends that to Meta Platforms, Inc. (United States) and Meta Platforms Ireland Limited. When an appointment is placed in the diary, our server also sends Meta a general booking event with Meta's click and browser identifiers so the same booking can be attributed if the browser pixel is blocked. We have switched off Meta’s automatic matching and do not send Meta your name, email address, mobile number, booking concern, service or patient record. The pixel does record the address of the page you were on, and some page addresses on this site name a skin or cosmetic concern, so treat that as information you are sharing with Meta when you browse those pages. You can limit this in your Meta ad settings or by blocking the pixel in your browser, and it does not affect your ability to book or be treated.
We also use Google Ads conversion tracking, for the same reason and in the same way. If you arrived from a Google ad, Google adds an identifier to the link, and when you book we tell Google Ads that a booking happened so we know which ads are worth running. That goes to Google LLC (United States) and Google Australia Pty Ltd. We have switched off ad personalisation, so it is used to count bookings and not to build an advertising profile of you, and we do not send your name, email address or mobile number to Google. Blocking it does not affect your ability to book or be treated.
We use Microsoft Clarity to see how people move through our booking pages, so we can find and fix the places where booking is harder than it should be. On the pages it runs on, it records where you tap, how far you scroll and what the page looked like at the time. It is supplied by Microsoft Corporation (United States) and the recordings are stored in Microsoft’s Azure cloud, which may be outside Australia. The booking and callback forms, your name, mobile number and email address, and any skin or cosmetic concern you choose are hidden in the recording before it leaves your browser, and we never send Microsoft a concern, a treatment you are considering or anything you type. It does not run at all on our concern and treatment guides or the skin assessment. It does record the address of the page you are on, and our skin needling page is one of the pages it runs on. Clarity sets its own cookies so it can tell one visit from the next. Microsoft keeps recordings for 30 days, and a small sample for up to nine months. You can block it in your browser, or turn on Global Privacy Control, which Clarity respects, and it does not affect your ability to book or be treated.