Who we are
Skin Societe Pty Ltd operates skin and cosmetic clinics in Cottesloe, Karrinyup, Rockingham, Ellenbrook and Mandurah, Western Australia. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. A business that provides a health service does not get the small-business exemption, so the Act applies to us in full. You can reach our privacy contact at hello@skinsociete.com.au.
What we collect
Contact details, date of birth, health information relevant to your treatment (medical history, medications, allergies, consultation notes and clinical photographs), payment information, and website usage data. Health information is sensitive information under the Act: we collect it only with your consent and only as much as we need to treat you safely.
How we use it
To provide consultations and treatments, manage bookings and memberships, communicate with you about your care, meet our legal and professional obligations, and, only with your consent, send you updates about our services. You can opt out of marketing at any time. If you choose not to give us your name, mobile and email we cannot hold an appointment for you.
Where your booking goes, including overseas
Our appointment book is Phorest, supplied by Phorest Ltd of Ireland and hosted on servers in the United States. When you book through this website your name, mobile number, email address and appointment details are sent to and stored on those servers. Reservation fees are processed by Phorest's payment provider. That is an overseas disclosure, and by booking you agree to it. We take reasonable steps to ensure it is handled in line with the Australian Privacy Principles, but we cannot control acts overseas to the same extent as we control our own.
Website analytics are provided by Vercel Inc. (United States). Analytics data is aggregated and does not include your clinical information.
We use the Meta advertising pixel so we can measure whether our advertising works. It records that a browser visited a page on this website and sends that to Meta Platforms, Inc. (United States) and Meta Platforms Ireland Limited. We have switched off Meta’s automatic matching, so the pixel does not read your name, email address, mobile number or anything you type into a form on this site. It does record the address of the page you were on, and some page addresses on this site name a skin or cosmetic concern, so treat that as information you are sharing with Meta when you browse those pages. You can limit this in your Meta ad settings or by blocking the pixel in your browser, and it does not affect your ability to book or be treated.
Clinical photographs
Photographs taken for your clinical record are stored securely and are never used in marketing without your separate, written consent, which you may withdraw at any time.
Skin assessment
The skin assessment on this website is a general guide, not a diagnosis. Your answers shape what the page shows you and are stored only in your own browser, they are not sent to us and are not added to your clinical record.
Disclosure
We share information with practitioners involved in your care, our booking, payment and IT providers under confidentiality obligations, and where required by law. We do not sell personal information.
How long we keep it
Clinical records are kept for at least seven years from your last visit. Where the patient was under 18, the record is kept until they turn 25. After that, records are securely destroyed or de-identified. Marketing contact details are kept until you opt out.
Access, correction and complaints
You may request access to or correction of your information, or make a privacy complaint, by emailing hello@skinsociete.com.au. We will respond within 30 days. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (oaic.gov.au or 1300 363 992).